Live chat agents are the solution to providing 24/7 interaction with customers. A Live Chat Support Agent is responsible for answering queries and assisting customers through chat. It is their duty to be readily available to provide help or a solution in real-time, thus the term “live”. They possess the skills, training and work experience to be able to handle queries from customers in a professional, clear, and concise manner.
Live chat outsourcing Support Agents are customer support professionals who are ready to answer your queries in real-time. They often appear on websites, welcoming you and asking if you need any help or assistance. Don’t mistake them for bots, they are real people using live chat software to be able to attend to your concerns – just like chatting with your friend. More than just driving the conversation toward a defined resolution, they’re experts in having meaningful conversations with customers. They can also help drive leads, convert and retain customers by answering a simple question or two.
Chat Support is an important growth channel. We consider it practically a minimum requirement for businesses that want to offer the best customer experience. It is often more convenient than voice support and quicker than email.